Terms & Conditions
By using this site you agree to the terms and
conditions of use. Electrical Installation Supplies Limited reserve the
right to alter, modify or update these terms of use at any time and you agree
to be bound by any future changes on subsequent visits.
Order Processing
We currently only accept payment through
Paypal. Once the funds have been deposited and cleared in our account we
will process your order and send a receipt of acknowledgment of your
order. We shall use our best endeavours to send the goods out on the same
day by one of our chosen carriers, but do not guarantee this. If goods are
not in stock we will inform you of this and the expected despatch date of your
order.
Cancellation of orders
If you choose to cancel your order please
email sales@eiselectrical.co.uk.
Please note that if the goods have already been despatched before cancellation
has been made you are required to return the goods at your own cost before a
refund can be made. If you need to return faulty or unwanted goods,
please see below returns policy
Delivery of goods
We only use Parcel Force or UK Royal Mail to
deliver our goods, depending on the items purchased. If being sent by UK
Royal Mail please allows 2-3 working days for delivery. If a Parcel Force
standard delivery goods are usually received by the customer the next day but
please allow an additional day for receipt of goods. Delivery dates are
approximate and no liability is whatsoever is accepted in respect of late
deliveries. Do not arrange for a tradesman or electrician to install
ordered goods until goods have been received and are undamaged. If for
any reason expected delivery date of goods ordered exceeds 14 days the customer
will be advised and given the opportunity to cancel or amend their order.
Returns Policy
If goods received are found to be faulty within the guarantee period stated by the manufacturer please contact the manufacturer directly and speak to their after sales team. They will usually be able to send out an engineer or send out a replacement product, if the manufacturer does not satisfy the necessary arrangements please contact us directly at sales@eiselectrical.co.uk and we will endeavour to resolve any problems for you.
If you change your mind about the product when you receive it you can notify us any time within 7 days and return it for a full refund at your own cost. (30 days for products backed by our 100% satisfaction guarantee) Any refunds will be made within 30 days of receiving your returned item.
It is your responsibility to ensure that returned goods reach us in good condition. They should be securely packed and sent to:
Electrical Installation Supplies Limited
Millside
Dane Mill Business Centre
Broadhurst Lane
Congleton
Cheshire
CW12 1LA
Please note that all our employees are not professional electricians and any advice given in no way deems Electrical Installation Supplies Limited liable. Where necessary our products should be installed by a competent person and in compliance with the current addition of the IEE wiring and building regulations if this is not the case Electrical Installation Supplies Limited and the manufacturer will not be liable for any damage caused by incorrectly installed goods.
Company registration number: 6520365
Registered name: Electrical Installation Supplies Limited
Registered address: Millside, Dane Mill Business Centre, Broadhurst Lane, Congleton, Cheshire, CW12 1LA
Incorporated: 3rd March 2008 in UK